The AnyDesk New Session screen appears.ĥ. Click on the downloaded file, at the bottom-left of the screen.

If not installed, you won't be able to connect to your end devices.Ĥ.

Installation is one-time only, per technician device.

It must be installed (even if you've installed a generic version of AnyDesk in the past).

Note: Atera's custom AnyDesk version must be installed on your device to enable remote access. If this is your first time connecting via AnyDesk, you'll be prompted to download AnyDesk (Atera's custom version). From the device's Connect dropdown menu, select AnyDesk From the Devices (or Customer > Devices) page, locate the specific device.Ģ. This is a temporary workaround and installation will become a completely automatic process in upcoming Atera versions.ġ. Note about the newer Mac devices: When connecting to newer Mac devices that use the M1 processor, you'll need to instruct your customers to manually install AnyDesk from the popup window that appears after initiating a connection with them. You can use AnyDesk on your Windows or Mac OS device to connect to all your customers' (Windows and Mac) devices. Initiate a remote connection with AnyDesk Now that AnyDesk remote access is set to 'Attended', users will have to manually confirm the connection request. From Admin, on the side panel, click Settings. Note: The remote access type for servers is set as 'Unattended' and cannot be changed.ġ. To set AnyDesk remote access as 'Attended': Click Remote access (on the side menu).ĪnyDesk is now your default remote access and will be installed on all existing and new agents.

From Admin, on the side panel, click Settings.Ģ. To set AnyDesk remote access as the default:ġ. If set to 'Attended', users will have to manually confirm the connection request.

You can also set the remote access type to be 'Attended' or 'Unattended'. AnyDesk can still be used without setting it as default-it will simply install on specific agents when remote access is first initiated on them. By doing so, AnyDesk will automatically install on all your existing agents and any agents you install in the future. You can set AnyDesk as your default remote access within Atera. Initiate a remote connection with AnyDesk.See the full list of AnyDesk Performance features. The integration is with AnyDesk's Performance package*.

AnyDesk can be used on Windows or Mac OS devices to connect to all your customers' Windows and Mac devices, and is available, free-of-charge, to Atera Growth and Power plan users. AnyDesk provides secure and reliable remote access for supporting your customers anywhere, anytime.

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